About the Courseware

Pages: 240 | Copyright: 2017

Authors: Denise Seguin

Microsoft Outlook 2016 gives students an interactive, read-and-do approach to learning the email system, including its components'Email, Calendar, People, and Tasks. Students build the skills and confidence they need to succeed in today's busy workplace.

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Table of contents

Table of Contents

Chapter 1. Communicating with Email
Chapter 2. Managing and Archiving Email Messages
Chapter 3. Using Calendar for Scheduling
Chapter 4. Managing Contacts
Chapter 5. Creating Tasks and Notes
Chapter 6. Customizing and Integrating Outlook Components

Courseware Features

  • Clear instruction and step-by-step exercises correspond with screen visuals help students reinforce the skills.
  • Marginalia features, including Quick Step summaries, provide moments for review and helpful hints.
  • Comprehensive chapter assessments require recall and test students' application of the skills.
  • Tutorials cover skills in every chapter.
  • SNAP 2016 develops students' understanding of email systems through hands-on practice, activities, and more.
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About SNAP 2016

SNAP is a web-based training and assessment platform that accelerates student success in Microsoft Outlook. Students get hands-on practice and instructors get a suite of powerful tools at their fingertips. Through real-time analytics, instructors get instant performance insight on their students' work, and students can identify their challenges to define their own individual learning paths to success.

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SNAP features
  • Precheck quizzes test students' knowledge of the chapter content before they study the material. Students can use the results to help focus their study on the skills they need to learn.
  • Recheck quizzes at the end of each chapter enable students to recheck their understanding of the chapter content.
  • Tutorials guide students through the steps for the skills and then allow them to practice on their own. These interactive tutorials include simple instructions and optional help.
  • The Workbook ebook provides study tools (such as presentations with audio support, study notes, and tips and hints), review exercises, and assessments to help reinforce students' understanding of the concepts, features, and skills covered in the textbook.


Instructor Support

A suite of tools and information in SNAP 2016 and in Instructor eResources eBook packages help instructors easily and effectively build and manage their courses.

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  • Model answers and grading rubrics for evaluating responses to chapter skills, review exercises, and assessments
  • Lesson blueprints with teaching hints, lecture tips, and discussion questions
  • Syllabus suggestions and course planning resources
  • PowerPoint presentations with lecture notes
  • Final exams and Capstone Project
  • An MOS Specialist Objective chart