Get Externship  Ready!

Soft Skills & Professionalism for Pharmacy Technicians

About the Courseware

Coming January 2019!

Authors: Mark Brunton, MSHE, CPhT, CSPT; Ann Cross; and Martha Lanaghen

Preceptors and employers often voice concerns that many pharmacy technicians are not prepared to work well with customers and colleagues.

Using Paradigm’s upcoming courseware, Get Externship Ready!, you can help your students close that skills gap. This unique, skills-based program develops students’ professionalism through self-awareness and simulated activities. Through nine modular skill sets, students learn about soft skills and professionalism topics, such as time management, communication, interviewing, succeeding on the job, and more.

Throughout the text, students will learn how to improve their professional presence by engaging in self-assessment opportunities. Then they can practice the skills with partners in the classroom or in online activities with mentors of their choosing.

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Table of contents

This modular courseware offers the flexibility to teach the skill sets as a complete sequential course or import individual skill set modules into
other courses.

Skill Set 1: Vision & Goals: Starting on the Road to Success
Skill Set 2: Time Management: Using Your Time & Energy Efficiently
Skill Set 3: Professional Presence: Improving Your Image & Interactions
Skill Set 4: Communication: Listening, Speaking, & Emailing Effectively
Skill Set 5: Work Ethics: Acting with Responsibility, Accountability, & Flexibility
Skill Set 6: Professional Relationships: Mastering Teamwork & Collaboration
Skill Set 7: Externships: Making Your Experience Count
Skill Set 8: Job Seeking: Promoting Your Career Readiness
Skill Set 9: Interviews & Job Success: Putting Your Best Foot Forward


Courseware Features

  • Provides activities tailored to pharmacy practice that can be applied toward simulation hours needed for certification.
  • Offers flexibility to teach the modules within an externship preparation course, as part of another pharmacy course, or throughout an entire pharmacy technician program.
  • Includes a soft skills and professionalism certificate of achievement that can be presented to preceptors or employers.
  • Delivers the student eBook, online course content, and activities through Navigator+, a learning management system that supports Paradigm’s pharmacy technician courseware.

Comprehensive eToolkits

To ensure the practicum experience is successful for students, preceptors, host facilities, and institutional programs, the courseware provides externship toolkits—expressly designed for students and preceptors.

• The Student Externship eToolkit includes a list of student expectations, an Externship Contract template, an
Externship Skills Checklist, an Externship and Preceptor Feedback form, videos of practice advice, and more!

• The Preceptor eToolkit includes lists of preceptor/facility benefits, a preceptor and site qualifications checklist, a preceptor contract template, preceptor tips, an externship skills checklist, student feedback forms, a preceptor institutional feedback form, a student recommendation form and samples, advice from other preceptors, video tips, and more!

Instructor Support

Delivered through the Navigator+ learning management system, the Instructor eResources include lesson plans, class notes and lab activities, Apply the Skills exercises, assignments, assessments, PowerPoint presentations, a certificate of achievement, and the eToolkits that contain a collection of time-saving externship resources!