CONTACT CUSTOMER SOLUTIONS TEAM
Our Customer Solutions Team can provide additional information about our learning solutions, arrange for review copies to be sent to you, and assist with all steps of the order process. Customer Service Call Center hours are

Paradigm Education Solutions
Phone: 800-228-0810 or 563-589-1000 (Available Monday through Friday from 8 am to 4:30 pm CST)
Fax: 800-772-9165 or (563) 589-1046
Email: orders@kendallhunt.com


 

Policies and Order Information

Ordering products and review copies

To make a payment:

Kendall Hunt Publishing Company
Attn: Accounts Receivable Department
PO Box 1840
Dubuque, IA 52004-1840

Phone: 800-338-8309
Fax: 563-589-1237
Email: ardept@kendallhunt.com

To place your order:

Call Customer Solutions Team Directly:
800-228-0810 or 563-589-1000
Hours of operation: 8 am to 4:30 pm Central Standard Time (Monday through Friday)
Email: orders@kendallhunt.com
FAX: 800-772-9165 or 563-589-1046

MAIL: Kendall Hunt Publishing Company
Attn: Customer Solutions Team
PO Box 1840
Dubuque, IA 52004-1840

RETURNS Policy

Kendall Hunt Publishing Company always strives to ensure customer satisfaction with our products and services. Should it become necessary for you to return products, the following guidelines must be followed:

Product Specific:

Returns and refunds on digital offerings, including electronic codes and software, are limited to those that have not been activated or used and must be requested within 7 days of purchase. No returns or refunds will be given for any electronic code that has been activated or for software that has been downloaded. For other non-returnable items, please refer to your original purchase invoice. Printed product must be unmarked, unstamped, un-stickered, unscratched, with no bent corners or torn covers. Prepackaged bundles must be in original and unbroken shrink wrap. Electronic access cards are not returnable.

Customer Specific:

6 months from invoice date for the following customers:

  • Bookstores, schools, associations, professional organizations, college departments
  • Professors/educators

1 month from invoice date for the following customers:

  • Individual/student purchasers, home schools, libraries

Shipping Instructions:

All returned product must be carefully packaged and arrive in resalable condition. Kendall Hunt is not responsible for any return shipping charges including duties, custom fees, and taxes where applicable.

Send returns to:

Kendall Hunt Publishing Company
C/O IPS
1250 Ingram Drive
Chambersburg, PA 17202-2987

A copy of the original invoice, packing slip or chargeback with the ISBN and quantity being returned must be in each box. If the returns instructions are not followed, credit will not be issued and we will discard the product that does not meet the requirements of our return policy. Questions regarding returns should be directed to:

Damaged Product, Defective Product or Missing Product:

  • All claims must be reported within 30 days or less by contacting the Customer Solutions Team at 800-228-0810 or email orders@kendallhunt.com
  • Save the shipping carton. This is necessary to facilitate a freight claim.
  • Do not return merchandise until you receive our instructions to do so.
International customers

Our international distributors are listed below by country. If you are an international customer from one of the following countries, please contact these distributors to purchase any of our products. If you have any other questions, you can reach our customer service department at 800-535-6865. For inquiries regarding international distribution of our products or foreign rights, please contact Robert Famighetti, International Sales and Rights Representative, at Robert.Famighetti@paradigmeducation.com.

Canada

Jim Rozsa
Northrose Educational Resources
278 Glen Hill Drive, Whitby, ON, L1N 7J8
E-mail: j.rozsa@northrose.ca
Phone: 905-665-1842

 

United Kingdom, Europe, Middle East (excluding Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates), Africa, Asia-Pacific (excluding India, the Philippines)

Eurospan Group
3 Henrietta Street
London WC2E 8LU
United Kingdom

Trade Orders & Enquiries:
Tel: +44 (0) 1767 604972
Fax: +44 (0) 1767 601640
Email: eurospan@turpin-distribution.com

Individual Orders:
www.eurospanbookstore.com/paradigm
Individuals may also order using the contact details above

For Further Information:
Tel: +44 (0) 207 240 0856
Fax: +44 (0) 207 379 0609
Email: info@eurospangroup.com

 

Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates

Knowledge-Hub
Office 103 ,1st Floor, Century Plaza,
Jumeirah Beach Road,
Dubai, United Arab Emirates
PO Box: 234711
Tel: +971-4-3856650
Fax: +971-4-3856652
info@knowledge-hub.com

 

Japan

Distributes CD-ROMs and World Language Videos Only.

Shinko Tsusho Company Limited
Keiko Nagato
1-7-1 Wakaba Shinjuku-ku
Tokyo 160-0011, Japan
Phone: 03-353-1751
Email: nagato@shinkotsusho.jp

Singapore and Malaysia

Distributes Literature/Language Arts and World Languages Only

Teamway Enterprises Pte. Ltd.
Blk. 1 Pasir Panjang Road, #08-27
Alexandra Distripark, Singapore 118478

Phone: 65-62712164
Fax: 65-62718791
E-mail: jbnja@pacific.net.sg

Philippines

CRW Marketing Services for Publishers, Inc.
15 Pearl Avenue, Greenheights, Taytay
Rizal, Philippines 1920
Attn: Tony Sagun
Email: crwmarketing@pldtdsl.ne

International (all other locations and inquiries)

Contact: Robert Famighetti
Email: Robert.Famighetti@paradigmeducation.com

Shipping, tax, and delivery

Shipping

We currently offer various shipment delivery options. Each option shows the shipment cost and estimated delivery time.

Tax

All orders placed on our web site will be charged sales tax. If your school/organization is exempt from sales tax, please contact the customer solutions team.

Call: 1-800-228-0810 Email: orders@kendallhunt.com, Fax: 1-800-772-9165 Live Chat Hours of operation: 7:30 a.m. - 5:00 p.m. Central Standard Time (Monday - Friday).

Delivery

We fulfill most orders within 48 hours of entry into our automated order processing system. Orders are not shipped on weekends or on holidays. Shipping times vary based upon the shipping method chosen. For all orders, please supply a valid street address. Many shippers cannot deliver to a P.O. Box. If shipping instructions are not provided we will determine the most appropriate method and ship accordingly. Please include the telephone number and name of the person to be contacted for delivery instructions.

Payment and pricing

Payment

We accept MasterCard, Visa, Discover and American Express for placing online orders

Pricing

Prices on products are subject to change without prior notice.

All orders are invoiced in US dollars. Conversion fees charged by your credit card company may apply.

Returns Policy

Kendall Hunt Publishing Company always strives to ensure customer satisfaction with our products and services. Should it become necessary for you to return products, the following guidelines must be followed:

Product Specific: Returns and refunds on digital offerings, including electronic codes and software, are limited to those that have not been activated or used and must be requested within 7 days of purchase. No returns or refunds will be given for any electronic code that has been activated or for software that has been downloaded. For other non-returnable items, please refer to your original purchase invoice. Printed product must be unmarked, unstamped, un-stickered, unscratched, with no bent corners or torn covers. Prepackaged bundles must be in original and unbroken shrink wrap. Electronic access cards are not returnable.

Customer Specific:

  • 6 months from invoice date for the following customers: bookstores, schools, associations, professional organizations, college departments, professors/educators
  • 1 month from invoice date for the following customers: individual/student purchasers, home schools, libraries

Shipping Instructions: All returned product must be carefully packaged and arrive in resalable condition. Kendall Hunt is not responsible for any return shipping charges including duties, custom fees, and taxes where applicable. Send returns to:

Kendall Hunt Publishing Company
C/O IPS
1250 Ingram Drive
Chambersburg, PA 17202-2987

A copy of the original invoice, packing slip or chargeback with the ISBN and quantity being returned must be in each box. If the returns instructions are not followed, credit will not be issued and we will discard the product that does not meet the requirements of our return policy.

Questions regarding returns should be directed to:
Email: returns@kendallhunt.com Fax: 563-589-7032 Phone: 800-344-9031

Damaged Product, Defective Product or Missing Product:
- All claims must be reported within 30 days or less by contacting the Customer Solutions Team at 800-228-0810 or email orders@kendallhunt.com
- Save the shipping carton. This is necessary to facilitate a freight claim.
- Do not return merchandise until you receive our instructions to do so.

Privacy statement

Protecting Personal Information Statement

Paradigm Education Solutions recognizes the importance of safeguarding the personal information provided to us by the users of our digital products, including Cirrus, SNAP, Navigator+, Course Navigator, our eBooks, and the website (www.ParadigmEducation.com). Paradigm is implementing the actions below to govern the use of personally identifiable information and/or personal data that it collects via these products from the applicable schools and each of their respective personnel and agents, and from students.

Collection of Personal Information

Once a user is registered to a product, a user ID will be created for the User and Personal Information will be collected for such User, *[[including name and email address]]*. You do not have an option to hide your user ID from others. All use of user IDs must conform to any requirements set out in the product’s Terms and Conditions of Use. It is our policy not to share or disclose Personal Information collected with third parties other than affiliates of Paradigm and other companies and organizations who perform work for us under contract or sell products or services that complement our products and services. Please note: we may disclose any information as permitted or required by law, when necessary for health or safety purposes, or to protect our legal rights.

Collection and Use of Performance Data

When a student uses a Paradigm course solution, a variety of information will be generated concerning that student’s skills and performance, such as completed worksheets and exercises (collectively, “Performance Data”). Paradigm will aggregate Performance Data, and may use, share and disclose such aggregated Performance Data with educational institutions and otherwise as permitted by law. For example, Paradigm may use such aggregated Performance Data for research and product development purposes, and may also share such aggregated Performance Data with Paradigm’s business partners and Affiliates.

Information about FERPA

Paradigm Education Solutions provides course materials and services for educational institutions. Information collected is only used by Paradigm as needed to support the educational institution and provide the services requested by the course instructors. We do not use this information for our own purposes. Most student course records are also protected by the Family and Educational Rights Privacy Act (FERPA).  The Family and Educational Rights Privacy Act (FERPA) applies to “an educational agency or institution to which funds have been made available under any program administered by the Secretary, if (1) The educational institution provides educational services or instruction, or both, to students; or (2) The educational agency is authorized to direct and control public elementary or secondary, or postsecondary educational institutions.”

For information on your school’s privacy statement and FERPA, please contact that school’s administration.

Information about Children

Paradigm abides by Children’s Online Privacy Protection Act (COPPA). COPPA is a regulation that requires parental consent for the online collection of information about users under 13. Any school administering our products acknowledges and agrees that it is solely responsible for compliance with COPPA, including, but not limited to, obtaining parental consent concerning collection of students’ personal information used in connection with the provisioning and use of the Services by the Customer and End Users and advising a parent or guardian of the right to review or have deleted all personally identifiable information collected for a child and/or to permit no further use of that personally identifiable information. For parents and legal guardians of K-12 students: If you have any questions concerning use of the Paradigm’s digital products, and/or with respect to the collection and use of information or materials uploaded to those, please contact an authorized representative at the School District.

Contact Us

We welcome feedback and constructive comments on how we can improve the experience that we offer. Please be advised that any form of communication sent to the website, be it ideas, suggestions or any other email, will be considered non-confidential and nonproprietary.

If you have any questions about this personal privacy statement, the practices of this site, or your dealings with the website, you can contact:

Paradigm Education Solutions
7900 Xerxes Avenue South, Suite 310
Minneapolis, MN 55431
Phone: 800-535-6865
Fax: 800-328-4564
customerservice@paradigmeducation.com
800-535-6865

Accessibility statement

Our Commitment to Accessible Education

Paradigm Education Solutions is fully committed to developing products that can be accessed and used by any and all learners. We embrace the opportunity to develop educational materials to all regardless of age, ability, or situation, thus extending the power of education to all users. Paradigm Education Solutions has a culture that considers those with differing learning and access needs throughout our product offerings. In addition to addressing product compatibility with assistive technologies, we work to ensure that content and platforms we provide are fully accessible.

As a custom publisher we work with our authors, providing guidelines from the start of development to quality assurance at release, to create accessible and inclusive content for all learners.

Web-Based Products:
WCAG 2.0 is a set of accessibility standards created by the World Wide Web Consortium in partnership with various other groups to help guide web content producers in making their work more accessible to all, including users with disabilities.

Closed captions are a text version of content. Closed captioning was developed to aid hearing-impaired people, but is useful for a variety of situations. For example, as a transcription, as a description of images or other non-speech elements, or as a textual alternative.

Using descriptions for images, or alt text, should convey the same meaning as the image and provide contextual meaning to images and illustrations, but does not necessarily describe the visual characteristics of the image itself. Alt text is short, descriptive text. If the image is of text, then the alt text should include those words. Alt text enables access to images for assistive technology and read-aloud for users who wish to listen to a book.

Textbook & eBook Products:
Upon request, with no additional cost, Paradigm Education Solutions will provide accessible materials such as instructor and student resources and eBooks (or other alternate formats) to Accessibility/Disability Support Services offices for qualified instructors and students with disabilities and for instructors supporting students with disabilities.

JAWS (Job Access With Speech), is the world's most popular screen reader, developed for computer users whose vision loss prevents them from seeing screen content or navigating with a mouse. JAWS provides speech and Braille output for the most common computer applications.

Third Party Vendors:
In some instances, we partner with third party vendors. As part of our vetting process, we confirm that our partners follow the same high standards we apply to our own products.

Voluntary Product Accessibility Template
A Voluntary Product Accessibility Template (VPAT) evaluation is available.

Have an ADA Request?
Please Contact: ada@paradigmsolutions.com

Frequently Asked Questions

How can I check on the status of my order?

You may check the status of your order by sending an e-mail to customerservice@paradigmeducation.com or initiate a live chat with customer solutions team member at ParadigmEducation.com during regular business hours. Please include the following information in your e-mail:

  • Your name
  • Shipping address
  • Date ordered
  • Order method (web, phone, fax, or mail). If via the web, please include your order confirmation number, or if you are an institution please provide your PO number. 
  • How to contact you (email or phone)

A customer solutions team member will contact you with the status of your order.

How do I get permission for using a portion of Paradigm content?

All Paradigm content is protected by copyright law.

Please contact the Copyright Clearance Center at www.copyright.com or (978) 750-8400. On Paradigm’s behalf, the Copyright Clearance Center provides annual licenses and pay-per-use permission for Paradigm’s content in various print and digital formats.

Or, submit your request to Paradigm at customerservice@paradigmeducation.com.

How can I leave feedback on a Paradigm product?

We value your feedback and will use your input to help continue to improve our products.

Please use this form to send us your insights.