Contact us

Paradigm is committed to providing you with the highest level of customer service to ensure your complete satisfaction with our learning solutions.

CONTACT CUSTOMER SERVICE
Our customer service specialists can provide additional information about our learning solutions, arrange for review copies to be sent to you, and assist with all steps of the order process. Customer Service Call Center hours are Mon-Fri 8am-5pm (CST). Customer Service Chat is available Mon-Thurs 7:30am-5:30pm, Fri 8:00am-5:00pm (CST).

Paradigm Education Solutions
875 Montreal Way
St. Paul, MN 55102
Phone: 800-535-6865
Fax: 800-328-4564
Email: educate@emcp.com

Policies and Order Information

Ordering products and review copies

You may place orders via:

Phone
800-535-6865

Email
educate@emcp.com

Mail
Paradigm Education Solutions
Attn: Customer Service
875 Montreal Way
St. Paul, MN 55102-4245

Web
Placing an order on ParadigmCollege.com is quick and easy. New customers can check out and create an account at the same time or they can complete their order as a guest.

Fax
800-328-4564

Order Information Needed

Purchase order number, payment, or VISA, MasterCard, or American Express number and expiration date.

  • School/institution billing and shipping addresses. We cannot ship to a residence unless order is prepaid or charged to American Express, MasterCard, or VISA. If charged to a credit card account, please list the billing address of your charge account in the “bill to” space on the order form.
  • Name and position of person ordering.
  • Address and telephone number.
  • Quantity.
  • Product title and catalog number.
  • Prices and totals (include sales tax where applicable)

Order Terms

Terms are net 30 days from invoice date. Prices on this website are subject to change without notice. Prices on this website also reflect all discounts. Prices do not include taxes where applicable. A shipping charge of 10% will be applied to all invoices within the continental United States. Orders under $100 are subject to a minimum shipping charge of $10.00. All orders placed at ParadigmCollege.com ship via ground delivery within the continental US. Additional charges are applied to all shipments outside of the continental US. All shipment and delivery pertain to business days only. This includes expedited shipments. The shipping charge is billed as a separate item on the invoice. Orders received after 1pm (CST) are processed the next business day. Billing and shipping is for the continental United States only. Foreign orders must contact Customer Service directly at educate@emcp.com or call toll-free 800-535-6865.

Business-to-business customers

All orders over $500.00 purchased on-account require a hardcopy of the purchase order. Orders will be held pending written confirmation via fax, email (attaching a purchase order document), or mail.

Send confirmations to:
Paradigm Education Solutions
875 Montreal Way
St Paul, MN 55102
Phone: 800-535-6865
Fax: 800-328-4564
Email: educate@emcp.com

International customers

Our international distributors are listed below by country. If you are an international customer from one of the following countries, please contact these distributors to purchase any of our products. If you have any other questions, you can reach our customer service department at 800-535-6865. For inquiries regarding international distribution of our products or foreign rights, please contact Robert Famighetti, International Sales and Rights Representative, at rfamighetti@emcp.com.

Canada

Canada

Jenny MacDougall
Phone: 905.881.8739
Email: jen.macdougall@sympatico.ca

 

UK

United Kingdom, Europe, Middle East (excluding Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates), Africa, Asia-Pacific (excluding India, the Philippines)

Eurospan Group
3 Henrietta Street
London WC2E 8LU
United Kingdom

Trade Orders & Enquiries:
Tel: +44 (0) 1767 604972
Fax: +44 (0) 1767 601640
Email: eurospan@turpin-distribution.com

Individual Orders:
www.eurospanbookstore.com/paradigm
Individuals may also order using the contact details above

For Further Information:
Tel: +44 (0) 207 240 0856
Fax: +44 (0) 207 379 0609
Email: info@eurospangroup.com

 

Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates

Knowledge-Hub
Office 103 ,1st Floor, Century Plaza,
Jumeirah Beach Road,
Dubai, United Arab Emirates
PO Box: 234711
Tel: +971-4-3856650
Fax: +971-4-3856652
info@knowledge-hub.com

 

Japan

Japan

Distributes CD-ROMs and World Language Videos Only.

Shinko Tsusho Company Limited
Keiko Nagato
1-7-1 Wakaba Shinjuku-ku
Tokyo 160-0011, Japan
Phone: 03-353-1751
Email: nagato@shinkotsusho.jp

Singapore and Malaysia

Singapore and Malaysia

Distributes Literature/Language Arts and World Languages Only

Teamway Enterprises Pte. Ltd.
Blk. 1 Pasir Panjang Road, #08-27
Alexandra Distripark, Singapore 118478

Phone: 65-62712164
Fax: 65-62718791
E-mail: jbnja@pacific.net.sg

Phillipines

Philippines

CRW Marketing Services for Publishers, Inc.
15 Pearl Avenue, Greenheights, Taytay
Rizal, Philippines 1920
Attn: Tony Sagun
Email: crwmarketing@pldtdsl.ne

International Customers

International (all other locations and inquiries)

Contact: Robert Famighetti
Email: rfamighetti@emcp.com

Placing orders on ParadigmCollege.com

Placing an order on ParadigmCollege.com is quick and easy. New customers can check out and create an account at the same time or they can complete their order as a guest. Once you have an account, you’ll be able you to:

  • Shop and check out faster on your next visit.
  • Obtain a history of items you’ve purchased online.
  • Retain items in your “wish list.”

1. Add items to your cart.
First, you will need to browse or search for the item you would like to order. Click on the item that interests you to visit its product detail page. When you’re ready to order the item, enter the number of copies you wish to purchase in the quantity box. Next, click the “continue shopping” button if you wish to order more items. Otherwise, click the “proceed to checkout” button.

2. Review your shopping cart.
You do not have to view your entire cart before you check out, but it’s a great place to look over your order. The cart displays all of the items you have selected and lets you make adjustments. You can increase or reduce the quantity of items in your cart. The cart also provides a subtotal that includes applicable sales tax, before any shipping charges are applied. Once you’re comfortable with the items in your cart, click the “proceed to checkout” button.

3. Proceed to checkout.
Returning customers can sign in to their accounts, using their e-mail address and password. New customers will need to click the “register” button to create an account.

4. Shipping and payment methods.
Shipping: We currently offer ground delivery for all US continental orders placed on ParadigmCollege.com.

Payment: Select your payment method of either a credit card or purchase order and proceed to the next page. From here you will need to enter your payment details. You may also review a summary of your order and enter any comments for our customer service department. When you are ready, click “submit order” to complete the ordering process.

5. Review your order confirmation.
A confirmation page will display with a copy of your invoice. You may print this invoice by clicking the “print invoice” bottom at the bottom of the page. Shortly after this page displays, you will receive an e-mail confirming the details of your order.

Shipping, tax, and delivery

Shipping

Ground shipments in the continental United States: Shipping and handling charges for continental U.S.—regular ground shipments only: Please add 10% of the subtotal; the minimum charge is $10.00.

Rush orders: For rush orders we offer the following delivery options when you place your order directly with Paradigm Customer Service:

  • Next-day delivery (please add 14% of the subtotal, plus $10.00)
  • Second-day delivery (please add 13% of the subtotal, plus $10.00)
  • Third-day delivery (please add 12% of the subtotal, plus $10.00)

Tax

All shipments are FOB shipping point.

For-profit companies and residents of the following states must add sales tax: Arkansas, California, Colorado, Connecticut, Florida, Idaho, Illinois, Indiana, Michigan, Minnesota, Missouri, New Mexico, New York, South Dakota, Tennessee, Texas, and Washington. Sales tax is calculated by your county sales tax rate.

Not-for-profit organizations in these states must include their tax number on all orders to qualify for tax exemption.

GST and HST will be included on orders to Canada.

Delivery

We work hard to see that most orders are received, processed, and out the warehouse door within 48 hours!

New customers submitting credit information will take a little longer, and sometimes we’ll need to contact you to clarify billing/shipping information or products ordered. In any case, all orders are shipped ASAP via UPS Ground, exceptions noted below.

In the continental U.S. Ground shipments usually take 3-6 business days after the shipping date. UPS Ground does not deliver to post office boxes, so please include your street address with your order.

Outside the continental U.S. We will attempt to use the carrier of your choice, provided we can trace the shipment.

Special orders. A few catalog items are ordered from their manufacturer(s) only when we receive your order. Add two weeks to delivery times for these.

Payment and pricing

Payment

We accept payment by credit card only (Visa, MasterCard, or American Express) for individuals who place their orders on ParadigmCollege.com. Institutions can submit a purchase order for their payment.

Pricing

Prices on products are subject to change without prior notice.

All orders are invoiced in US dollars. Conversion fees charged by your credit card company may apply.

Returns

Returns for materials purchased from Paradigm cannot be accepted unless written approval has been secured.

Shipping charges are non-refundable.

Online products

Returns and refunds on digital offerings, including electronic codes and software, are limited to those that have not been activated or used and must be requested within 7 days of purchase. No returns or refunds will be given for any electronic codes that has been activated or for software that has been downloaded.

Product defects

In the event of a product defect:

  • Notification of a product defect must be made within 30 days of receipt of product.
  • Please enclose a copy of the packing list or invoice. We cannot process a credit to your account without the packing list or invoice copy.
  • We accept returns that arrive in a condition to sell again. So pack very carefully.
  • Ship prepaid FedEx Ground or UPS, or any method that provides a way for you to track the shipment.
  • A call tag may be issued. Please contact Paradigm Customer Service for additional information.

Ship returns to:
Paradigm Education Solutions – Warehouse
875 Montreal Way
St. Paul, MN 55102

Privacy statement

Protecting Personal Information Statement

Paradigm Education Solutions recognizes the importance of safeguarding the personal information provided to us by the users of our digital products, including SNAP, Navigator+, Course Navigator, our eBooks, and the website (www.ParadigmEducation.com). Paradigm is implementing the actions below to govern the use of personally identifiable information and/or personal data that it collects via these products from the applicable schools and each of their respective personnel and agents, and from students.

Collection of Personal Information

Once a user is registered to a product, a user ID will be created for the User and Personal Information will be collected for such User, *[[including name and email address]]*. You do not have an option to hide your user ID from others. All use of user IDs must conform to any requirements set out in the product’s Terms and Conditions of Use. It is our policy not to share or disclose Personal Information collected with third parties other than affiliates of Paradigm and other companies and organizations who perform work for us under contract or sell products or services that complement our products and services. Please note: we may disclose any information as permitted or required by law, when necessary for health or safety purposes, or to protect our legal rights.

Collection and Use of Performance Data

When a student uses a Paradigm course solution, a variety of information will be generated concerning that student’s skills and performance, such as completed worksheets and exercises (collectively, “Performance Data”). Paradigm will aggregate Performance Data, and may use, share and disclose such aggregated Performance Data with educational institutions and otherwise as permitted by law. For example, Paradigm may use such aggregated Performance Data for research and product development purposes, and may also share such aggregated Performance Data with Paradigm’s business partners and Affiliates.

Information about FERPA

Paradigm Education Solutions provides course materials and services for educational institutions. Information collected is only used by Paradigm as needed to support the educational institution and provide the services requested by the course instructors. We do not use this information for our own purposes. Most student course records are also protected by the Family and Educational Rights Privacy Act (FERPA).  The Family and Educational Rights Privacy Act (FERPA) applies to “an educational agency or institution to which funds have been made available under any program administered by the Secretary, if (1) The educational institution provides educational services or instruction, or both, to students; or (2) The educational agency is authorized to direct and control public elementary or secondary, or postsecondary educational institutions.”

For information on your school’s privacy statement and FERPA, please contact that school’s administration.

Information about Children

Paradigm abides by Children’s Online Privacy Protection Act (COPPA). COPPA is a regulation that requires parental consent for the online collection of information about users under 13. Any school administering our products acknowledges and agrees that it is solely responsible for compliance with COPPA, including, but not limited to, obtaining parental consent concerning collection of students’ personal information used in connection with the provisioning and use of the Services by the Customer and End Users and advising a parent or guardian of the right to review or have deleted all personally identifiable information collected for a child and/or to permit no further use of that personally identifiable information. For parents and legal guardians of K-12 students: If you have any questions concerning use of the Paradigm’s digital products, and/or with respect to the collection and use of information or materials uploaded to those, please contact an authorized representative at the School District.

Contact Us

We welcome feedback and constructive comments on how we can improve the experience that we offer. Please be advised that any form of communication sent to the website, be it ideas, suggestions or any other email, will be considered non-confidential and nonproprietary.

If you have any questions about this personal privacy statement, the practices of this site, or your dealings with the website, you can contact:

Paradigm Education Solutions
875 Montreal Way
St. Paul, MN 55102
educate@emcp.com
800-535-6865

Frequently Asked Questions

How can I check on the status of my order?

You may check the status of your order by sending an e-mail to educate@emcp.com or initiate a live chat with Customer Service at ParadigmCollege.com during regular business hours. Please include the following information in your e-mail:

  • Your name
  • Shipping address
  • Date ordered
  • Order method (web, phone, fax, or mail). If via the web, please include your order confirmation number, or if you are an institution please provide your PO number. 
  • How to contact you (email or phone)

A Paradigm customer service specialist will contact you with the status of your order.

How do I get permission for using a portion of Paradigm content?

All Paradigm content is protected by copyright law.

Please contact the Copyright Clearance Center at www.copyright.com or (978) 750-8400. On Paradigm’s behalf, the Copyright Clearance Center provides annual licenses and pay-per-use permission for Paradigm’s content in various print and digital formats.

Or, submit your request to Paradigm at permissions@emcp.com.

How can I leave feedback on a Paradigm product?

We value your feedback and will use your input to help continue to improve our products.

Please use this form to send us your insights.